The Energy Regulatory Office has published a communication in which it informs about the contact methods in the current situation:
In connection with preventing the spread of SARS-CoV-2 coronavirus infection, guided by responsibility for the health and safety of stakeholders and employees of the Office, direct customer service at the Energy Regulatory Office is suspended until further notice. This means that no personal contact with ERO employees is possible, and all matters should be addressed to the Office by phone or by correspondence.
At the same time, guided by the need to ensure efficient circulation of documents and optimization of the duration of proceedings conducted by the President of the ERO, the office asks for:
- Sending applications to the Office for the initiation of administrative proceedings in the field of, e.g. tariff approval or concession matters, as well as answers to the Office also in electronic form (“.pdf” format, and for the format “.xls / .xlsx”, using the conversion and summing formulas )
- Use of a proper electronic signature within the Office’s electronic mailbox on the ePUAP platform – documents sent in this way, in accordance with the Code of Administrative Procedure, are treated on a par with paper documents with appropriate signatures.