In connection with the temporary suspension of direct customer service at the Energy Regulatory Office, guided by the need to ensure efficient circulation of documents and optimization of the duration of proceedings conducted by the President of the ERO, we ask you to contact us using ICT tools.

Applications for the initiation of administrative proceedings regarding e.g. tariff approval or concession matters and answers to the Office may be sent electronically, in the format of attached pdf files, and for the .xls / .xlsx format tables – using the conversion and summing formulas.

The Office emphasizes that documents sent in this way, in accordance with the Code of Administrative Procedure, are treated on a par with paper documents with relevant signatures.

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